Emergency service

A door that won't close or lock — reach us now.

Secured openings, egress failures and break-in damage are handled as priority calls across Ottawa and the Valley. Phone is fastest; the form below reaches the same team.

After-hours line

1 (613) 914-1442

Call this number first. Emergency calls are answered so we can book a technician and load the right parts on the van.

We treat these as emergencies

  • A door that won't close, latch or secure the building
  • Exit devices or panic bars that won't release
  • Break-in damage to a door, frame or storefront
  • Automatic operators stuck open or failing to open
Call now

Send an emergency service request

Tell us which opening is failing and what it is doing. Add a photo of the door, frame or hardware if you can — it helps us bring the right parts on the first visit.

Files are stored privately and only the Pinnacle team can open them.

A person reads these, Monday to Friday.